RETURNS POLICY
If an item is deemed unsuitable for its intended use for any reason as covered by Australian Consumer Law, please contact us via email as soon as practically possible to see if we can organise an alternative arrangement before the returns process takes place.
You have 30 days from the date that the goods are delivered in which to make the return and/or exchange.
For product Returns/Exchanges, please fill out our RETURNS & EXCHANGE FORM.
Once submitted, our team will respond within 24 hours (Monday-Friday) with a pre-paid Australia Post shipping label (Australian residents only). Please attach your returns shipping label securely to your package & drop it off at your local post office. Our team will monitor your return & once received, will process your refund or exchange with 48 hours.
*For international orders, please return your product to the address below. We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Acium Sports will not be held liable for any goods lost in transit.
Returns
Acium Sports
PO Box 893
Woodend
3442
Victoria
Australia
If you selected a refund, you will receive a refund via your original payment method. You'll be notified of your refund via email.
If you selected exchange, you'll receive a new order confirmation email and subsequent dispatch email.
In the event your return does not meet our returns policy, we will notify you. At which point, you will have the option of collecting the item from our warehouse in Central Victoria, or we can ship to you at a $18.00 charge. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.
We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.
For goods that are faulty or not functional please use the warranty procedures listed below.
WARRANTY
All goods supplied by Acium Sports are covered by the original manufacturer's warranty. If an item has failed and you believe it to be a claimable warranty, please fill out our WARRANTY RETURNS FORM to start the process.
Please note that we endeavour to resolve warranty assessment in a timely manner, however due to the complexity of some products it might need to be returned to the distributor and in some cases the manufacturer for assessment.
After completing all the information and accepting our warranty terms and conditions you will receive an email informing you of the next step:
- Please pack your items properly to minimise the risk of it being damaged in transit.
- Attach the pre-paid address label (Australian residents only)
- For International customers, we strongly suggest that a trackable delivery service is used as Acium Sports will not be liable for any goods lost in transit.
- You will be notified via email once we receive your product.
Outcome of the Warranty assessment:
Product found to be defective and under warranty - we will do the following:
- The products will either be repaired or replaced.
- The product purchase price will be refunded where it cannot be repaired or replaced with a similar product.
- Acium Sports will be responsible for any or all freight costs in returning your product.
Product found not to be defective or covered by the Warranty:
- You will be notified of this outcome after assessment via email.
- The product can be returned to you at your expense.
- Unclaimed items will be stored for 90 days and will be disposed of if not collected.
Due to health and safety regulations, we request all used products to be cleaned prior to being returned. Clothing needs to be washed before it is returned.